Service policy
Your time and safety are valuable to us here at Beauty Box. Therefore, running on schedule while following safety precautions and protocols is a high priority for us.
Please be courteous, notify us if you are sick, and promptly reschedule your appointment.
If you are not able to make your appointment at your scheduled time, you can reschedule or cancel your scheduled appointment via the email confirmation provided at the initial booking as long as it is not within 24 hours of your scheduled appointment.
If changes need to be made within 24 hours, please call or text 215-758-1601 to avoid being considered a No Show. We appreciate your cooperation.
By booking online, you agree to our policies below.
Deposits:
A 50% non-transferable/non-refundable deposit is required at the time of booking to secure your appointment, which goes towards your total.
Payment:
For your remaining balance, we accept cash, Venmo: $BeautyBoxPhilly, CashApp: $BeautyBoxPhilly, PayPal: @BeautyBoxPhilly, and debit and credit cards for a 5% transaction fee. Clients can pay the full amount in advance at booking or the remainder at checkout.
Confirmation & Location:
An email confirmation with our location will be sent to you once your appointment is booked.
No Guests:
Please arrive alone. No exceptions.
Appointment Arrival:
We ask that you come ON TIME or at least expect that we can only begin at the start of your scheduled appointment because each client deserves their privacy.
Pre & Post Care Instructions:
Varies per service. Check your email and read it thoroughly.
Same Day/Squeeze In:
Same-day squeeze-in slots or outside hours MAY BE available. The fee is an additional $50. Please give us a call or text.
Lateness Policy:
Clients are allowed a 10-minute grace period. A $10 fee will be charged after being 10 minutes late. After the client has exhausted the 15-minute grace period, the appointment will be canceled. No exceptions.
Canceling Your Appointment:
24-hour notice from the scheduled appointment is required for all cancellations. No exceptions. Any cancellation/rescheduling made less than 24 hours in advance will be charged 50% of the reserved services (deposit paid at booking).
Same-Day or Late Cancellations:
Same-Day or Late Cancellation Fees applies to appointments canceled within 24- hours of your scheduled appointment time. This also applies to cancellations due to being late to your appointment, services being removed or changed from your originally scheduled appointment, or cancelling one or more services from your scheduled appointment due to pre and post-care negligence. Any cancellation/reschedule made less than 24 hours in advance will be charged 50% of the reserved services (deposit paid at booking).
No-Show:
A client who does not show up to their scheduled appointment OR fails to contact us before 24 hours to cancel will be charged 50% of the reserved services (deposit paid at booking) and will be banned from booking in the future.
For Lash Clients:
- You must have 40% of your extensions left for a FILL-IN. Fill-in prices will be determined by the number of lashes you have left.
- We ask all clients to practice proper aftercare for the services they are provided. Appointment times are TIMED accordingly. We will not allow anything less than 40% of lashes remaining for refills.
- We can not accept fill appointments for sets that are considered full sets. Your fill appointment will be canceled, and your deposit will be forfeited if you do not inform us if you have less than 40% of your lashes. We will try our best to accommodate you, but there is no guarantee we can serve you if other appointments are in the queue.
- Fill-ins that were not done at BeautyBox Philly are considered “Foreign Fill” and can range from $95 and up.
- Satisfaction Guaranteed:
There are no refunds. You have 48 hours to report an issue and it will be fixed for free.
